Refund policy

Last updated: May 2026

At Mireya Scents & Gifting, we want you to feel confident when ordering. Please read this policy carefully, as fragrance products are subject to specific hygiene, safety and consumer protection rules.



Important Notice on Fragrance Products 

Due to the nature of fragrance, cosmetic, and personal care products, opened or used fragrance decants, samples, discovery sets, and gifting items cannot usually be returned.

However, if there is ever an issue with your order, please contact us within 3 days of delivery and we’ll always do our best to help.

This policy helps ensure product quality, hygiene, and authenticity for all customers.

This applies to all fragrance formats, including:

  • samples
  • discovery sets
  • travel sizes
  • decants

By placing an order, you confirm that you understand and accept these conditions.

Returns Eligibility

We may offer a replacement, refund, or store credit in the following situations:

  • You received the incorrect item

  • Your order arrived damaged or leaking

  • An item is missing from your order

  • Your parcel was significantly affected during transit

To help us resolve the issue quickly, please contact us within 3 days of delivery with:

  • your order number

  • clear photos/videos of the issue

  • the packaging and product condition

All claims must be supported by:

  • A valid order number and proof of purchase

  • Clear photographic and/or video evidence of the issue and packaging

  • Evidence submitted within the required timeframe 

 

Please Note

  • Fragrance perception is highly personal and may vary depending on skin chemistry, environment, and individual preference.

  • For this reason, we cannot offer refunds based on scent preference or personal taste after products have been opened or tested.

  • Minor packaging differences may occasionally occur due to supplier or batch variations.


Conditions for Approved Returns

To be eligible for review, the item must be:

  • Unused and unopened

  • In original packaging

  • In the same condition as received

  • Reported within the timeframe stated below

We reserve the right to refuse returns that do not meet these conditions.


Reporting an Issue

Please inspect your order upon delivery.

If there is an issue, you must contact us within 3 days of delivery at:
📧 hello@mireyascents.com

Refunds (If Approved)

Once your claim is approved:

  • Refunds will be issued to your original payment method

  • Processing may take up to 10 business days, depending on your bank or payment provider

Shipping costs are non-refundable.

Exchanges

We do not offer direct exchanges.

If a return is approved, the fastest way to receive another item is to place a new order once the refund has been processed.

Lost or Stolen Packages

Once an order has been handed to the shipping carrier:

  • Responsibility for delivery lies with the carrier

  • We are not responsible for parcels marked as delivered but not received

If your parcel appears lost or significantly delayed, contact us and we will assist where possible.

International Orders & Customs 

For international orders:

  • Customers are responsible for customs duties, taxes, and import fees

  • These charges are determined by your local authorities

  • Refused customs fees or returned parcels are not eligible for a refund

European Union & UK Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law.

Please note:

  • The 14-day cooling-off period does not apply to sealed fragrance or personal care items once opened, for hygiene and safety reasons

  • This applies to fragrance decants, samples, and gifting items

Disputes,Chargeback & Fraud Prevention

By placing an order with Mireya Scents & Gifting, you agree to this Returns & Refunds Policy.

In the event of a payment dispute or chargeback, we reserve the right to submit:

  • Proof of purchase

  • Order confirmation and delivery confirmation

  • Tracking information

  • Photographic and video evidence

  • This Returns & Refunds Policy

False, abusive, or fraudulent claims may result in refusal of service.

Contact Information

If you have any questions about returns or refunds, please contact us:

Trading name: Mireya Scents & Gifting (also trading as “Mireya”)
Legal entity: Mireya Scents LTD
Email: hello@mireyascents.com

Business address: Provided upon request
Company registration number (CRN): 16873750
VAT number: Not VAT registered