Shipping policy

Last updated: May 2026

At Mireya Scents & Gifting, we carefully prepare and ship every order to ensure it arrives safely and beautifully. Please read the information below before placing your order.


Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and UK public holidays).
  • During periods of high demand, promotions, or launches, processing times may be slightly longer.
  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Shipping Destinations

We currently ship to:

  • United Kingdom

  • Selected European countries

  • United States & Canada

Available destinations are shown at checkout. We may expand our shipping regions in the future.

Shipping Methods & Delivery Times 

All orders are shipped using tracked postal or courier services.

Delivery times are estimates provided by the carrier and begin once your order has been dispatched. These timeframes are not guaranteed and may vary due to customs processing, weather conditions, or carrier delays.

Estimated delivery times after dispatch

United Kingdom

  • Standard Tracked (Royal Mail Tracked 48): 2–3 business days

Europe

  • Express Tracked: 2–7 business days

USA & Canada

  • Standard Tracked: 5–8 business days

Shipping Rates

Shipping costs are calculated at checkout based on your destination and selected shipping method.

We offer standard and express tracked shipping options, with pricing varying by region.

Free shipping may be available on qualifying orders and will be clearly displayed at checkout when applicable.

All applicable shipping charges are shown before you complete your purchase.

Order Tracking

Where tracking is available, you will receive tracking details by email once your order has been dispatched.

Please allow up to 24 hours for tracking information to update after dispatch.

Incorrect Address or Failed Delivery

Please ensure your shipping address is complete and accurate at checkout.

We cannot be held responsible for delays, losses, or non-delivery caused by incorrect or incomplete addresses.

If a parcel is returned to us due to an address error or failed delivery attempt, additional shipping fees may be required to resend the order.

Lost or Delayed Parcels

Once an order has been handed over to the carrier, delivery is the responsibility of the shipping provider.

If your order appears significantly delayed or lost, please contact us and we will do our best to assist you in resolving the issue with the carrier.

Damaged Items

If your order arrives damaged, please contact us within 3 days of delivery with:

  • Your order number

  • Clear photos of the damaged item and packaging

We will assess the situation and work with you to find an appropriate solution.

Customs, Duties & Taxes (International Orders)

International orders may be subject to import duties, customs fees, or local taxes, depending on your country’s regulations.

These charges are not included in your order total and are the responsibility of the customer.

If a shipment is refused, delayed, or returned due to unpaid customs fees, the order will not be refunded, and additional return or handling charges may apply.

Contact Information

If you have any questions about shipping or your order, please contact us:

Trading name: Mireya Scents & Gifting (also trading as “Mireya”)
Legal entity: Mireya Scents LTD
Email: hello@mireyascents.com

Business address: Provided upon request
Company registration number (CRN): 16873750
VAT number: Not VAT registered